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Submit Your Claim Easily

We’ve made filing a motor insurance claim simple and stress-free.

Approach any of our Accident Reporting Centres – (Click here to view ARCs).

Get Support When You Need It

We’re here to help:

Your Security Matters

Your information is safe with us:

  • All documents and data are encrypted.
  • We follow strict privacy and data protection standards.
  • Only authorized staff can access your claim details.

Transparency & Trust

Every claim submission is recorded with a secure timestamp. This ensures fairness, accountability, and compliance with industry regulations.

Your co-operation is important

  • To our adjusters or surveyors to assist in the investigation.
  • To our panel lawyers to find out more on the accident circumstances.
  • Forward in-car accident footage to us.
  • Forward Originating Claim (formerly  known as Writ of Summon) and any legal letters/correspondences to us.
  • Forward composition fine or other documents from the traffic police to us.

Before you begin your motor insurance claim, make sure you have the following ready

Personal & Policy Information

  • Your insurance policy number
  • Your full name and contact details

Vehicle Details

  • Vehicle registration number
  • Make and model of your car

Accident Information

  • Date and time of the incident
  • Location of the accident
  • Brief description of what happened

Supporting Documents

  • Photos of the damage (vehicle, property, or injuries if applicable)
  • CCTV footage
  • Police report (if required)
  • Repair invoices or workshop estimates

Additional Notes

  • Names and contact details of other parties involved
  • Witness statements, if available

Tips for a Smooth Submission

  • Double-check that all documents are clear and legible.
  • Keep file sizes within the upload limit when emailing us.
  • Submit your claim as soon as possible after the incident.

If in doubt, contact us using the information below.

Motor Claims motor_claims@msfirstcapital.com.sg

(65) 6100 1620Downloads